Simple Customer Journey Map

At the core of customer journey mapping lies one commonality. Its made up of lots of smaller moving parts that all work together to form one cohesive whole. Customer journey mapping could start on simple excel sheets by outlining areas of friction from the users point of view. A customer journey map is a great place to start.

Best Customer Journey Map Templates And Examples

It requires researching what the user experience is like across all touchpoints and the sentiments users experience along the way.

Simple Customer Journey Map. Customer Life Journey PowerPoint Diagram This is the first of a four-part PowerPoint presentation of a simple customer journey map. A customer journey map CJM is a visual overview of how customers interact with and experience your website products or business across multiple touchpoints. Customer journey maps visualize how your customers interact with your brand across different channels.

A birds eye view of the customers decision-making pathway or process. A customer journey mapsometimes called a user journey map or UX map is a visualization of a customers experience with your brand from awareness to purchase and beyond. The template dialog box provides tools for searching browsing and previewing your template collection.

Customer journey mapping is the process of analyzing and understanding what happens with your user or customer throughout their entire journey with your product or service. The following steps represent only the core stages which are incorporated in almost every model of journey maps. This helps you decide which strategic initiatives to spend your budget on.

How To Create A Customer Journey Map Lucidchart